[VIE Canada Toronto] Technical Account Manager

Kameleoon recrute !

À propos

Kameleoon is a software company that specializes in A/B testing, feature management and AI-driven personalization. We operate at the intersection of data, UX, and technology. Recently featured in the Q4 2020 Forrester Wave, Kameleoon’s platform helps marketers, product managers, and developers build better customer experiences and products.

Descriptif du poste

As part of strengthening the Kameleoon Consulting team in North America and ensuring our customers are satisfied and successful in deploying and leveraging Kameleoon solutions, we are looking for a talented and motivated Technical Account Manager (VIE contract) for a 12 to 18 months mission in Toronto (Canada) after a 3 to 6 month onboarding in our Paris office.

Under the leadership of a Customer Success Team Leader, you will be in charge of supporting our customers in the US and Canada in the implementation of their daily optimization projects. You will mainly be involved in the following missions:

  • Participate in customer projects as the technical referent of our solutions: in close collaboration with a front-end expert and a Kameleoon Customer Success Manager, you will ensure the proper technical framing of the project: validation of the customer's brief, estimation of the implementation time and support for the implementation of the project

  • Provide technical solutions to our customers' problems, including analyzing and contributing to the debugging/diagnosis of the JavaScript code delivered by Kameleoon

  • Train users with a technical background on the client side to become autonomous on the platform and in the use of Kameleoon APIs and SDKs

  • Demonstrating the technical architecture of our solutions in customer meetings.

  • Participate in Front-End development (mainly JavaScript and HTML/CSS + possibly NodeJS depending on the candidate's skills) on certain customer projects

Profil recherché

What are we looking for?

  • A first experience/internship/apprenticeship as Technical Account Manager, Customer Success Engineer or Technical expert for a SaaS editor
  • Good command of JavaScript, HTML and CSS
  • Rigor, autonomy and proactivity
  • Good analytical skills, synthesis and writing skills allowing you to produce quality deliverables.
  • You speak French and English fluently, both verbally and in writing
  • You are excited about the idea of joining a fast-growing and innovative company
  • You share our values: ambition, innovation, autonomy, mutual aid

In exchange, Kameleoon can provide...

  • An international environment within our Toronto-based consulting team
  • During your onboarding, great offices in the center of Paris (Opera / Chaussée d'Antin) with an amazing terrace
  • A young, dynamic, talented and friendly consulting team
  • Daily interactions with the Sales, Product, R&D and Marketing teams
  • Weekly moments of conviviality with colleagues and regular team-building events
  • Health mutual

We want to build diverse and talented teams.

If there’s anything we can do to help you help us, please let us know.

Process de recrutement

1) Phone Interview with the Customer Success Team Leader and a Technical Account Manager
2) Interview with the Head of Customer Success & Professional Services and with our Lead Production Developer
3) Interview with Country manager or CEO

Informations complémentaires

  • Type de contrat : VIE
  • Lieu : New York, États-Unis (10007)
  • Niveau d'études : Bac +5 / Master
  • Expérience : > 5 ans
  • Télétravail partiel possible