Technical Account Manager - Web & Front End

Kameleoon is hiring!

About

Kameleoon is a software company that specializes in A/B testing, feature management and AI-driven personalization. We operate at the intersection of data, UX, and technology. Recently featured in the Q4 2020 Forrester Wave, Kameleoon’s platform helps marketers, product managers, and developers build better customer experiences and products.

We're looking for people who are passionate about tech and want to contribute to the development of a new generation of A.I. based digital marketing solutions. If you want to join an international team within a fast-growing SaaS editor, and create value for large and ambitious web companies, then join us.

Job Description

As part of strengthening our Consulting team in Paris and ensuring our customers are satisfied and successful in deploying and leveraging Kameleoon solutions we are looking for a talented and motivated Technical Account Manager.

Under the leadership of a Customer Success Team Leader and our Lead Production developer, you will be in charge of supporting our customers in France and abroad in the implementation of their daily optimization projects. You will mainly be involved in the following missions:

  • Participate in customer projects as the technical referent of our solutions: in close collaboration with a front-end expert and a Kameleoon Customer Success Manager, you will ensure the proper technical framing of the project: validation of the customer's brief, estimation of the implementation time and support for the implementation of the project

  • Provide technical solutions to our customers' problems, including analyzing and contributing to the debugging/diagnosis of the JavaScript code delivered by Kameleoon

  • Train users with a technical background on the client side to become autonomous on the platform and in the use of Kameleoon APIs and SDKs

  • Demonstrating the technical architecture of our solutions in customer meetings.

  • Participate in Front-End development (mainly JavaScript and HTML/CSS + possibly NodeJS depending on the candidate's skills) on certain customer projects

Preferred Experience

What are we looking for?

  • A first experience/internship/apprenticeship as Technical Account Manager, Customer Success Engineer or Technical expert for a SaaS editor
  • Good command of JavaScript, HTML and CSS
  • Rigor, autonomy and proactivity
  • Good analytical skills, synthesis and writing skills allowing you to produce quality deliverables.
  • You speak French fluently and you are able to read & write in English
  • You are excited about the idea of joining a fast-growing and innovative company
  • You share our values: ambition, innovation, autonomy, mutual aid

In exchange, Kameleoon can provide...

  • Great offices in the center of Paris (Opera / Chaussée d'Antin) with an amazing terrace
  • A young, dynamic, talented and friendly consulting team
  • Daily interactions with the Sales, Product, R&D and Marketing teams
  • Weekly moments of conviviality with colleagues and regular team-building events
  • Health mutual

We want to build diverse and talented teams.

If there’s anything we can do to help you help us, please let us know.

Recruitment Process

1) 20 minutes call with Customer success Team lead
2) Remote technical test with a Senior TAM and our Lead Production developer
3) On site interview with the Head of Consulting France

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75009)
  • Education Level: Master's Degree
  • Experience: > 6 months
  • Possible partial remote