As part of strengthening the Kameleoon Consulting team and ensuring our customers are satisfied and successful in deploying and leveraging Kameleoon solutions, we are looking for a talented and experienced Customer Success Manager.
Under the leadership of a Customer Success Team Leader, you will be in charge of the successful retention and expansion of a customer portfolio and contribute as presales consultant to help close new deals, both in France and worldwide (including the possibility to benefit from temporary assignments in North America).
If you are assertive, business-driven, curious and have a track record of delivering high customer satisfaction and success, the Senior Customer Success Manager role at Kameleoon could be the right position for you.
In this role you will...
- Onboard & train new customers on Kameleoon solution and ensure proper tool adoption
- Secure customer renewals by maintaining a high customer health score all along the customer lifecycle
- Act as the main point of contact for your customers and assist them in the use of our solution
- Manage the coordination of delivery projects (A/B test and personalisations implemented by our integrators team)
- Provide CRO and UX improvement consulting advice to your customers
- Provide technology and market insights/trends to your customers
- Contribute to improve our overall anti-churn strategy and internal processes
- Drive the expansion of your customer portfolio through both projects/service and licence/product upsells
- Deliver perfect product demonstrations & presales presentations to our prospects to help our Sales close new deals
- Provide our product team with customer feedback and insights to help prioritize and adapt our roadmap